Frequently Asked Questions

How Do I Pay?
You can place an order on our web site and pay with a major credit card, debit card, or PayPal. Sorry, but we cannot accept checks or money orders.

International Orders
Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. LOXIM is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that LOXIM charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges.
Once the doll has shipped, tracking information will be sent.

When Will My Order Arrive
Dolls are shipped the day after we receive a paid or credit-approved order. * For orders placed after 4:00 PM Pacific Time, please add an additional day for delivery.

30 Days Return Policy
The "LOXIM Promise" guarantees your 100% satisfaction. We are confident that you will be delighted with the purchase of your diffuser collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your diffuser collection at an affordable price but to give you a diffuser with lasting value and quality that will be yours to enjoy for years to come. Order your diffuser today with the confidence that you will receive a beautifully crafted diffuser that has passed our meticulous standards and yours.

LOXIM is not responsible for bank charges caused by Visa, Mastercard, Discover or AmEx accepting a charge that causes a customer to exceed his or her available credit limit or debitable funds. All orders subject to acceptance.