Refund & Return
- Circumstances in which refunds and returns apply, time period for acceptance of returns:
You may return most new, unopened items within 30 days of delivery for a full refund.
- Responsible for return shipping costs：
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- Return contact E-mail:
- Measures to be taken by the customer and the processing time of LOXIM:
Please ensure that the packaging is neat and tidy, and that the product and accessories are complete. The time it takes us to process your return once we receive it (3 to 5 business days)
- Refund arrival time:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Notice: If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.